Return, Refund & Cancellation Policy

Last Updated: [01/01/2026]

This Return, Refund & Cancellation Policy applies to all purchases made on the website operated by VASANT PAWALE C/O ANNADATA AGRO (“we”, “our”, “us”).

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation Policy

1.1 Cancellation Before Dispatch

Orders may be cancelled before they are dispatched.
Once an order is dispatched, it cannot be cancelled.

1.2 How to Cancel

To request a cancellation, contact us immediately at:
📧 support@annadataagro.in

1.3 Cancellation by Us

We reserve the right to cancel an order due to:

Product unavailability
Incorrect pricing or listing errors
Delivery location limitations
Suspected fraudulent activity

In such cases, a full refund (if payment was made) will be initiated.

2. Return Policy

2.1 Non-Returnable Items

Due to the nature of grocery products, the following items are non-returnable:

Fresh fruits and vegetables
Dairy products
Meat, poultry, seafood
Frozen items
Perishable or consumable goods
Opened or used items

2.2 Eligible Returns

Returns may be accepted only in the following cases:

Wrong item delivered
Item missing from the order
Damaged or spoiled product at the time of delivery
Expired product delivered

⚠️ Return requests must be raised within 24 hours of delivery.

2.3 Conditions for Return Approval

Product must be unused and in original packaging
Clear photos/videos must be provided as proof
Return approval is subject to verification by our team

3. Refund Policy

3.1 Refund Eligibility

Refunds are applicable if:

Order is cancelled before dispatch
Return request is approved
Order is cancelled by us

3.2 Refund Method

Refunds will be processed to the original payment method only.
Cash refunds are not supported.

3.3 Refund Timeline

Refunds are initiated within 5–7 business days after approval.
Actual credit time depends on your bank or payment provider.

4. Replacement Policy

Replacement may be offered instead of a refund, subject to availability.
Replacements apply only to eligible cases (wrong/damaged/expired items).

5. Delivery Disputes

Customers must verify products at the time of delivery.
Any issues should be reported within 24 hours of delivery.
Complaints raised after this period may not be accepted.

6. No Exchange Policy

We currently do not offer exchanges for grocery items.

7. Abuse & Fraud Prevention

We reserve the right to:

Refuse returns or refunds
Suspend user accounts

In cases of excessive return requests, suspected abuse, or fraudulent behavior.

8. Policy Updates

We may update this policy from time to time without prior notice.
Changes will be effective immediately upon posting on the website.

9. Contact Information

For cancellations, returns, or refund-related queries, contact us at:

Business Name:
VASANT PAWALE C/O ANNADATA AGRO

Email:
support@annadataagro.in

Address:
Tukaram Sadan,
Near Pune–Nashik Highway,
At Post Shiroli, Khed,
District Pune, Maharashtra – 410505, India